Booked an appointment here a couple of weeks ago, lengthy discussion with young man on phone only to walk in today and be told that I am not booked in and then treated like I am stupid and none of their staff could have possibly done such a thing. I have 24 hours before I go on holiday and an important appointment tomorrow after work, took the afternoon off in order to do this and have now been totally messed over and cant get my hair done before my first proper holiday in 5 years. Clearly I will never be going back and telling others the same. Very unprofessional and unable to take responsibility.
