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Wigs & Warpaint

4.41
11 West.One Plaza , Fitzwilliam Street, Sheffield, South Yorkshire, S1 4JB

About us

Sheffield's Largest Single Salon, with beauty, Tanning and Training Academy. Cuts From £5 - £70 - Colour Experts - Gents Barbers Section.
As featured in Hairdressers Journal, Creative Head, More Magazine, MTV & more!

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Opening hours

Monday 10:00 - 18:00
Tuesday 10:00 - 18:00
Wednesday 10:00 - 20:00
Thursday 10:00 - 20:00
Friday 10:00 - 20:00
Saturday 08:30 - 17:00
Sunday CLOSED

Reviews

4.41
98 verified reviews
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Bad hair result, worse customer service

Kay
23rd Nov 2023
1.5

Went for a consultation where I was told I would achieve what I wanted in one session for £130. Was in the salon for 6 hours, charged £160 for a result nothing like I wanted, was then told it would be another £130 to get what I wanted. Went elsewhere and they did my hair for £65 in 3 hours. Tried to resolve my issue with the salon where my emails were ignored and ultimately I was told it was my fault.

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Bad experience

LW
13th Jul 2023
1.0

I had an appointment yesterday morning at 9:30, he was very abrupt and wasn’t happy to do the root retouch as well as my highlights because he said it wasn’t booked in for that! He said he managed so sort something out and would be able to do both, the bleach was left on my hair for 120 minutes and the toner was left on my hair for 40 minutes he never toned the top part of my hair , I couldn’t understand why!
My hair wasn’t washed properly and he didn’t apply the Oloplex treatment I asked for!
I also had No conditioner put on my hair & he shampooed it once. He then blow dried my hair it was like straw and the hair just began to break, he rushed my blow dry!
I then given a bottle of purple shampoo by the owner at the reception and the top of the bottle was cut out this nearly spilt in my bag, she said oops it’s never done that before ! she then over charged me ! She charged me £253.85 for full head highlight cut & blow & root retouch and supposedly an oloplex treatment that I did not receive!
I was traumatised and in shock that I just wanted to pay and get out as quickly as possible as the reception area was very busy! And I just wanted to cry! I’ve had to go to another salon today and pay £60 to rectify my hair colour and give it some life! My hair is damaged and my skin is burnt from all of the hair dye all over the back of my scalp and in my hair from where it wasn’t my washed properly! my hair was very dry and broken as he left the bleach on too long & blow dried it without conditioner or treatment after bleaching.
I left the salon after 3pm

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Overall negative

Rachel
5th Oct 2022
1.5

My first impression wasn't great, as their booking system is sadly outdated. Booking online is a nightmare, with a confusing layout, and so far I have been unable to make any appointments online, having to call instead as there is always at least one fault. Not what I would expect from a high end salon. Seriously, hire someone to get you a proper website! Came in for a haircut once, did not see a difference, and it was rushed and stressful, the stylist telling me she didn't have the training to cut it properly and could only do a trim (but I booked a haircut?). And then I've been trying to book highlights with them previously, but their patch testing obligation makes this really hard. I cannot book without a patch test, and the patch test must be taken 48 hours beforehand. So you have to come in 48h before, have the test, and then hope that the appointment is still available, because they cannot reserve it for you without that damn test, which is just.. absurd. Nothing against patch testing, but would like to know I have an appointment before going all the way into town for a patch test and be told that my appointment is not available anyways. Not helpful either. Nope nope nope

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Hair extensions and eyelash extensions

Karen
6th Jun 2022
2.0

My first experience of this salon was in may when i went to have some eyelash extensions and hair extensions, i suffer from severe anxiety depression and agoraphobia so i hadnt been out of the house for a long while. The eyelashes looked great but fell out after two days and my extensions you could see them and didnt blend in with my own hair. The staff were very obliging and did my lashes again and corrected my eyelashes. They look lovely and my hair felt bettter..unfortunately the lashes have now all fell out and my hairextentions are hanging loose and are hanging out at the sides,ive never complainded about anything before, but i feel like i needed to let you be aware of this..i would like some feed back pleease thankyou karen not happy

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Gents haircut

Asher
19th Nov 2021
4.0

I adore this salon and it always does a brilliant job with my hair. However, I’m non-binary individual who goes for masc haircuts but I’m always charged as a woman even when my booking appointment said gents haircut. It may seem like an insignificant thing but it means the world for people to gender me correctly.

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Polite people but AWFUL hair

Su
2nd Sep 2019
2.0

I asked for my grown out balayage to be moved back up closer to my roots and a bit of a trim. I have asian hair so it is pretty much jet black naturally and I have been told by many other stylists that my hair cannot become bright blonde in one sitting (I wanted a caramel colour anyway) which of course I understood. She decided to leave my ends which already had been bleached and only put bleach on the mid lengths (I am not an expert so I don't know whether this is wrong/right). She then left me for the bleach to lift my hair colour and I did notice that she left me for a much shorter period of time than any of my previous hair stylists had but again, i'm no expert. She then put toner on all of my hair, not just the mid-lengths. When I left, I had bright orange mid-lengths and really ashy blonde ends. I rang up the same day and said my hair hadn't turned out like I had expected it to and they said a senior stylist would have a look at it. I went back and the senior stylist proceeded to tell me (very nicely) that this is the correct method in which they train their stylists and that any good hair stylist would have produced the same end result. I have had my balayage pushed back up 4/5 times now and it has never turned out like this. I told them this but they said there was absolutely nothing they could do about this and that's just the way it is. I left feeling crap because my hair looked horrendous, I was a massive £106 (!) down and I had been told that there was nothing I could do about it. After consulting my original hair stylist in Newcastle, I have been told that it (obviously) should not have turned out like this, that the stylist had applied the bleach patchy (which I had noticed since returning home anyway) and that the ends shouldn't have had any more toner if they hadn't been bleached. Really really would not recommend this salon (my stylist did not speak a single word to me other than asking for what I wanted doing with my hair- which is fair enough but a bit of lame chit chat would have been nice)

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Rushed Hair, double booked

Anon
29th Jul 2019
2.5

It seemed like I was double booked when I entered as the stylist wasn’t paying much attention to what I asked them to do. They rushed through the cut, taking around 15 minutes in total. I felt like I was being ignored because they didn’t do the finishing style I asked for amongst other things.
I know not all hair takes the hour to cut but it’s never been done that rushed before

I’ve been coming here for 6 years and never had a bad experience before but this really put me off revisiting.

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Very Disappointed

No need for name
7th Jun 2019
1.5

I’ve spent a lot of money here , extensions , colours and cuts , many errors along the way , wrote to them directly as don’t agree with public negative reviews , they contacted me and offered free extensions , very impressed with response BUT an hour before my appointment they contacted me to say they felt my complaints didn’t warrant free extensions, made me feel so awkward I obviously wasn’t going to come in and they had obviously decided that I wasn’t going to get anything free.
So be wary I would suggest finding another hairdressers , the latest cut I had was terrible and I had to ring them as it was totally uneven so had to pay to go to another hairdressers for them to sort it .
This salon is very expensive and is definitely not worth it .
Beware !!

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Fab place

Leigh
25th May 2019
5.0

I’ve been having my locks chopped here and really trust Claire’s amazing skill and sense of style! I had a charity shave and Wigs and Warpaint were so helpful in letting me do this. From booking in, having the cut and lovely encouragement whilst having it done! I felt fab!

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Amazing Experience

Olivia Robson-Hughes
30th Jan 2019
5.0

I LOVED my visit to Wigs and Warpaint today. My hair was a wreck when I walked in but I walked out looking fabulous. Chris totally restyled my hair and was such a lovely person. I felt so comfortable and pampered! Thank you so much! Definitely recommend.

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Disappointing

Jen
24th Jan 2019
2.0

A had a couple of great haircuts here with ***** but the most recent time I went I was kept waiting quite a while and felt that my haircut was rushed - the end result is a very dodgy, uneven hair cut which generally looks a bit of a mess! Not happy, especially considering how much I paid for it. Won't be going back.

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...found the best for me!

Steve
2nd Dec 2018
5.0

okay so my hair's only short...but a bit grey and even if trendy (do they still use that word!) I don't like it. Claire colours & cuts my hair just right.
Wouldn't go anywhere else now...the reception you get..just great!

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My New Go-to Salon

Amy Dalrymple
24th Jul 2018
5.0

After moving to Sheffield almost 3 years ago for my studies, I was still returning home to get my hair cut by my usual hairdresser as I was reluctant to go anywhere else as I have had bad experiences in the past switching hairdressers. However, I had not had the time to go home due to my placement and it was 6 months since I had anything done to my hair. I decided to book in with Olivia the next day for a wash, cut and blow dry.

The service I received as soon as walked in was polite and friendly. I had a chat with Olivia about my situation and what I wanted my hair to look like. She was really chatty making my experience more enjoyable as well as patient, taking her time with my hair cut, explaining what she was doing throughout. She also showed me which products she was using which were available in the salon but I felt no pressure to purchase anything additional and she even suggested alternatives. Olivia talked me through the best way to style my hair and manage my curls and I have been using this advice ever since.

I was thrilled with the finished product and I received so many compliments from family and friends. I am so glad that I decided to book my hair cut here on a whim and I will be definitely be booking to go back soon!

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Fab experience - great haircut!

Steve
14th May 2018
5.0

The salon has a great atmosphere with friendly staff and coupled with complimentary coffee makes a great start when it's time for my monthly haircut & beard trim!..I always come out smiling!

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Great salon

Anonymous
20th Dec 2017
5.0

Had my haircut for the first time by Ben. Fantastic hairdresser! He listened to what I wanted and my hair has got so much more volume now ?

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Over priced

Anonymous
2nd Jun 2017
1.5

This salon needs to change the prices on the website as what they state they offer is not true. I had half a head of highlights with toner, olaplex and a blast. It came too 100 pounds, apparently with student discount but this just doesn't add up. It is 15% student discount and after working it out at home it should not have been over 100 pounds especially because I had a stylist. They didn't explain the prices too me at all but I felt I couldn't say anything as I had already had the treatments. Please just make it clearer what you charge as I have been left disappointed.

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Unhelpful and rude

Megan
13th May 2017
2.0

I never normally am someone to leave a bad review, but my experience here definitely warranted one- especially after having high expectations and hearing good things. I came in with a photo of a significantly shorter and thinner haircut that I wanted something similar to. Ferhat, my hairdresser, said this was fine and I went to get my hair washed (by staff member that did not speak a word to me). Then a minuscule amount was cut off my hair, though I was assured it would look shorter once dry- it didn't. After my hair was apparently finished I asked both for it to be thinned as she hadn't done so at all and a bit more off the length. She thinned it slightly but refused to cut anymore length off because it was now dry and said that she'd done what I showed her. Showed her the photo again and she said it was a different photo (what I'd get out of this I don't know). I have never had an issue with a hairdresser trimming a bit of length off dry before, the place I normally go only cuts it dry and charges half the price, and for her to refuse to is extremely bad practice. She had told a hairdresser next to me that I was her last client of the day so obviously just wanted to go home. I tried to get the student discount which they advertise is 15% off on Fridays but was told it was already included on the normal price list, which makes zero sense. By this point I was done protesting and just wanted to leave. Really disappointed and feel like I've wasted money on a haircut my hairdresser decided to give me rather than what I asked. Not worth the money.

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Awful Experience

Anonymous
11th Nov 2016
1.5

I saw a picture posted on their Facebook of a transformation from Dark Brown to Silver hair. I have dyed black hair and wanted to change it. I booked in for an appointment and a consult first. When I arrived at the consult, they said that the person I was booked in with had had to leave and I would have someone else. I discussed what I wanted with her and then she totalled up what this would cost (£190) without telling me what I was really paying for on the price list. The receptionists did afterwards but I found this amount far too much. We brought it down to £120-£150 and discussed what I wanted doing (going from black to caramel) and they assured me this was possible. They did a strand test. Although I told them in advance on the phone I had black hair and this would be a long job, they booked my appointment for far too short and said if I still wanted it, I would have to be in the salon at 8:30. This felt like an oversight, but I let it go.
The next day (the day before my appointment) they rang me and said there was a problem, and the person who was meant to be doing my hair wasn't available. They called back rearranging with someone else. Then later on they said the strand test had had absolutely no effect and the best they could do with my hair was make it a shade lighter. I feel really devastated by this because I've wanted to change from black for the last 2 years and only just worked up the courage to do so. Unfortunately, I now feel like this is never going to be possible.

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Extremly disappointed

Gem
22nd Oct 2016
2.0

Extremely disappointed!!I never go to the hairdressers but I decided to treat myself and go for my hair doing! I wanted to go blonde from dark brown which I new was a long process but I heard amazing things about this hair salon which I heard was a prestige hairdressers,so I booked an appointment! They staff were all friendly and looked after me however My hair wasn't as light as I expected but I was told the more I wash it it will get lighter and if I Still wasn't happy, I could call anytime to go back and it would be completely complementary! I made a phone call very upset as my hair is ginger and is breaking badly! The first guy I spoke to told me no problem we will book you back in and it will be free and then the girl who did my hair called back to say it was a mistake and I would have to pay!it cost me £170 for my hair to not get the results I hoped and I think it's disgusting that they have made no effort to fix this without me paying MORE money! Would not recommend

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Hair restyle

Anonymous
4th Feb 2016
5.0

Thank you so much Claire for such an amazing cut , finally found a fab stylist many thanks xx Joan P

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Wonderful Salon ..

Anonymous
29th Jan 2016
5.0

My first time at Wig & Warpaint so enjoyed this experience excellent hair style friendly staff left feeling confident I had found a wonderful salon . Thank you Clare love the cut will certainly be back very shortly ..

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Cut and style. Alison

Anonymous
26th Jul 2015
5.0

Hair looks fabulous Thank you Alison

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Fantastic hair salon

Emma Higgins
25th Jul 2015
5.0

Once again I've left Wigs and Warpaint feeling and looking a million dollars, Excellent customer service, very friendly staff. I've been going for 6 years and had the fabulous Geniene from the get go. I would highly recommend wigs and warpaint

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Great salon

Hannah C
19th Jul 2015
5.0

Visited this salon for a while now, it's lovely inside and the staff are great. Lauren is really good, all the staff are lovely. The salon looks great and has a fab location. Good prices of a city centre salon too. Great customer service nothing is too much trouble and they are very attentive always checking if you need anything, want a drink etc. Text reminders and online booking is really useful. They use good products too, I love Redken.

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Highlights and cut

Anonymous
18th Jul 2015
5.0

Really enjoyed my visit to the salon today. Alex is always really good for advising me when it comes to my colour and style.
I was more than happy with the end result.
Thank you.

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Lovely salon

Anonymous
18th Jul 2015
5.0

Friendly reception staff (not common place in trendy salons!) Great music and atmosphere. Brill experience without the faffing about. Love my cut, finished well. Hot chocolate wasn't good though.

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Salon Experience

Claire Johnson
18th Jul 2015
5.0

Great place & would recommend to anyone. All stylists are friendly & they take great care in ensuring you are happy with your cut & colour. Not a bad word to say about the place.

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Salon Experience

Anonymous
18th Jul 2015
5.0

Great place & would recommend to anyone. All stylists are friendly & they take great care in ensuring you are happy with your cut & colour. Not a bad word to say about the place.

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HD Brows!

Somaya
17th Jul 2015
4.0

My first visit to Wigs and War Paint. Booked in for a HD brow treatment. Upon arrival the staff were very friendly and welcoming. My consultant Ellie, talked me through the HD Brow process, she listened to what I wanted and answers any questioned I had. Very happy with the results. Will definitely be returning again for further treat means. Only downside is I somehow got the eyebrow tint on my hands and on my cardigan which I'm afraid won't come out as it has stained.

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Nails and waxing

Anonymous
17th Jul 2015
4.0

Lovely therapist really put me at ease x x

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Cut and colour

Suzanne Owens
16th Jul 2015
5.0

Had my cut and colour with Alison today. As per usual friendly attentive staff and a wonderful colour cut and finish by Alison.

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Disappointed

Disappointed
16th Jul 2015
2.0

Book appointment for full head highlights and paid £120 for a full head of lowlights. Came as a blonde and wanted to keep it blonde but left salon as a brunette. Don't like it at all...
Never again

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Response from Wigs & Warpaint

HI

We are very disappointed to hear you haven't had a good experience, it is rare as we do over 700 people a week but we take this seriously when this happens, we can't help if we don't know about the problem and we can't make better without knowing the full details as we can't tell who you are from this site to get any information on your visit. Could you please contact the salon where Claire the owner will rectify any issues for you and try and get to the bottom of why this has happened, we would need to see you asap to sort this out if possible.

Alternatively mail [email protected] and we will take it from there.

Best wishes.

W&W

Excellent customer care and service

Nafisa
15th Jul 2015
5.0

The service was excellent as always and all the staff are always friendly and helpful

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Fabulous

Anonymous
15th Jul 2015
5.0

Love visiting Wigs, fab service, great scalp massage and best stylists you can find and reasonably priced!

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Bev Murphy

Bev Murphy
15th Jul 2015
5.0

Thank you to Alison for my lovley hair cut & colour it feels great. Always a great atmosphere at Wigs x Thanks

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Ellie- individual eyelashes

Anonymous
14th Jul 2015
5.0

In love with my eyelashes done by Ellie today! All ready for my holiday she was lovely and gave me all the advice needed to keep maintained. She is definitely number one recommended!

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I had high hopes...

jmp896
13th Jul 2015
3.0

I was really excited about visiting Wigs & Warpaint, especially as I wanted a drastic colour change and was planning on spending a fair bit of money. I went for a consultation during which I was assured they could achieve the look I wanted, however this wasn't the case. The outcome was far from what I was hoping for and if I'd known that would be the case I wouldn't have bothered. Not being one to enjoy complaining face to face, I called 2 days later to speak to my stylist. I was actually hoping to find out whether there were any more steps we could take to achieve the look I wanted. As it was a Monday and the training academy was on, I was promised a call back from my stylist the next day. 1 week on, no call.

Other points - it was my first visit to the salon and no one really introduced me to what was where (toilets, magazines), despite the fact I was settling in for a 3 hour appointment. Two people offered me a drink but never bought it! All I asked for was a glass of water! At o

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Response from Wigs & Warpaint

Hi

Sorry to hear your experience wasn't what you expected and that no one got back to you, our policy is for salon owner or management to oversee any complaints so you were misinformed that a stylist would call for which we are sorry.
Please get in touch again where we will sort out the problem for you and try to restore some faith. if you would like to send us a mail with a contact number we will get in touch as we don't get the info from this site on your visit who you are to see the visit details.

Message [email protected] as soon as possible as we want to make this right.

Best

W&W

I had high hopes...

jmp896
13th Jul 2015
3.0

I was really excited about visiting Wigs & Warpaint, especially as I wanted a drastic colour change and was planning on spending a fair bit of money. I went for a consultation during which I was assured they could achieve the look I wanted, however this wasn't the case. The outcome was far from what I was hoping for and if I'd known that would be the case I wouldn't have bothered. Not being one to enjoy complaining face to face, I called 2 days later to speak to my stylist. I was actually hoping to find out whether there were any more steps we could take to achieve the look I wanted. As it was a Monday and the training academy was on, I was promised a call back from my stylist the next day. 1 week on, no call.

Other points - it was my first visit to the salon and no one really introduced me to what was where (toilets, magazines), despite the fact I was settling in for a 3 hour appointment. Two people offered me a drink but never bought it! All I asked for was a glass of water! At o

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Response from Wigs & Warpaint

Hi

Sorry to hear your experience wasn't what you expected and that no one got back to you, our policy is for salon owner or management to oversee any complaints so you were misinformed that a stylist would call for which we are sorry.
Please get in touch again where we will sort out the problem for you and try to restore some faith. if you would like to send us a mail with a contact number we will get in touch as we don't get the info from this site on your visit who you are to see the visit details.

Message [email protected] as soon as possible as we want to make this right.

Best

W&W

5*

Anonymous
8th Jul 2015
5.0

I love visiting wigs and warpaint, I come away a happy customer every time! My hair by Chris is perfect and my HD brows are fab! All the staff are warm and attentive, this salon is 10/10

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A haircut

c49
7th Jul 2015
5.0

I badly needed an appointment. They rearranged appointments to fit me in which was so helpful. The cut was by Steve Wan. As usual he did a marvellous job, I'm very pleased.

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Alison Tear

Anonymous
7th Jul 2015
5.0

Fantastic!!

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Wonderful

Anonymous
7th Jul 2015
5.0

1st class hair cut by jr , friendly staff and a lovely atmosphere

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Walked out feeling very glam!

Anonymous
4th Jul 2015
5.0

As usual Chris Wild worked his magic and love the new redken colour.

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wigs and warpaint acrylic extentions

Megan Baker
4th Jul 2015
5.0

Love my new nails thanks to Ellie!

Thanks x,

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First experience

Anonymous
4th Jul 2015
5.0

Went to this salon for the first time today ,lovely warm welcome and go seen to straight away...well, i have been having mg eyebrows and eyelashes done for the last six years by various beautitians and have have been relitively happy, but WOW! In comes ellie into my life, and makes me feel a million dollars in half an hour. And to top it off, 20% off on my first visit. Wigs and warpaint, you have a new customer!!!

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Very disappointed

123
4th Jul 2015
2.5

Had to go in twice. Much darker than I wanted and not cut properly. Cost £100, could go to any other salon in Sheffield and get the service you want for this price.

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Sheffield city centre wigs ans warpaint

Hannah
4th Jul 2015
5.0

This salon was amazing, they transformed my bleach blonde lifeless hair into a mixture of darker colours. My hair is full of life again and the colours have blended lovely. Excellent customr service and filled me with confidence as they all seemed to have a wide range of knowledge. Strongly reccomend emma phillips for colouring!

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Brill hairdressers

Angela Hill
4th Jul 2015
5.0

Fantastic from the glass of wine right until the most flattering cut ever. This hairdressers always
Listens, I get sound advice and the best cut in Sheffield without a doubt.

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Always brilliant!

AC
2nd Jul 2015
4.5

Chris has been doing my hair for years so it was a no brainer to move with him when he moved to W&W. He always does a fantastic job and gives honest advice of what will work for me. Chris is a great guy and the conversations are always entertaining! I would highly recommend Chris.

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Hair & beauty

Anonymous
2nd Jul 2015
4.5

Hair cut & coloured by junior, really pleased with both , such a nice fella too . I also had eyebrows tinted & waxed , again really pleased. The only slight disappointment is my eyelashes , have cluster and this morning 3 clusters came out , I have not rubbed my eyes or got them wet so not convinced they will last til Saturday for which I had them done for. Will defiantly be coming back to see junior tho

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